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Rae3
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WiFi problems

I am in Area 15 and have had intermittent and slow WiFi connection for the last 2/3 weeks. 

Does anyone have an update on this please? 

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jbrennand
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Re: WiFi problems

As well as trying the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level.

These may not be listed on the Area Status web page (Areas are not “Geographic” they are billing areas) as that usually only covers faults affecting 1000’s of customers) so phone may give you more info, but even that wont cover problems affecting just a few customers.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Travis_M
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Re: WiFi problems

Hi @Rae3

 

Thanks for posting on the community forum!

 

How is the service today? Have you managed to check the service status checker as advised by jbrennand above?

 

Regards

Travis_M
Forum Team



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