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Message 1 of 17
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WiFi poor and intermittently drops

I’d say over past 3/4 months my Sufi has declined in performance and drops intermittently. Any suggestions? 

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Alessandro Volta
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Message 2 of 17
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Re: WiFi poor and intermittently drops

What is a 'Sufi' ?

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Alessandro Volta
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Message 3 of 17
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Re: WiFi poor and intermittently drops

Do wired connections also drop?


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I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
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Message 4 of 17
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Re: WiFi poor and intermittently drops

Not as far as I can see, don't have many wired
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Message 5 of 17
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Re: WiFi poor and intermittently drops

Oops - Wifi
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Alessandro Volta
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Message 6 of 17
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Re: WiFi poor and intermittently drops

Difficult to ascertain the issue then.

Do the lights on the hub change?


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Alessandro Volta
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Message 7 of 17
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Re: WiFi poor and intermittently drops

Have you checked the 'Check Service Status' at the top of the page ?

If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting your district. Be aware that it isn't a manned line.

Go round all the accessible internal and external co-ax connections and ensure that they are finger tight.

If everything above is OK we need do some more troubleshooting; to start with …

 

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a link to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.

Then

 

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again. Use one post for each tab if you wish. Please do not use screen grabs.

A Guru will be along soon to decipher the info.

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Message 8 of 17
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Re: WiFi poor and intermittently drops


Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 299000000 3.2 38 256 qam 21
2 203000000 3.2 38 256 qam 9
3 211000000 3.4 38 256 qam 10
4 219000000 3.4 40 256 qam 11
5 227000000 3.5 38 256 qam 12
6 235000000 3.4 38 256 qam 13
7 243000000 3 38 256 qam 14
8 251000000 3 38 256 qam 15
9 259000000 3 38 256 qam 16
10 267000000 3.2 38 256 qam 17
11 275000000 3.2 38 256 qam 18
12 283000000 3.2 38 256 qam 19
13 291000000 3 38 256 qam 20
14 307000000 3 38 256 qam 22
15 315000000 3.5 38 256 qam 23
16 323000000 3.7 40 256 qam 24
17 331000000 3.4 40 256 qam 25
18 371000000 3.5 40 256 qam 26
19 379000000 3.7 40 256 qam 27
20 387000000 3.4 38 256 qam 28
21 395000000 3.5 40 256 qam 29
22 403000000 3.7 40 256 qam 30
23 411000000 4 38 256 qam 31
24 419000000 3.7 40 256 qam 32


1 39400000 43.8 5120 64 qam 4
2 46200000 44 5120 64 qam 3
3 32600000 43.5 5120 64 qam 5
4 25800010 42.8 5120 64 qam 6


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0


25/10/2020 16:33:9 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:37 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/10/2020 14:20:49 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/10/2020 14:20:39 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/10/2020 13:57:34 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/10/2020 17:22:9 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/10/2020 13:26:6 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/10/2020 19:26:21 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/10/2020 16:53:15 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/10/2020 16:38:37 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/10/2020 16:36:34 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/10/2020 15:26:49 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/10/2020 14:58:58 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/10/2020 14:34:58 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/10/2020 13:50:35 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/10/2020 11:35:34 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/10/2020 11:29:38 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/10/2020 11:24:8 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/10/2020 22:24:4 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/10/2020 16:14:18 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Message 9 of 17
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Re: WiFi poor and intermittently drops

Hi Andersond150,

 

Thank you for reaching out to us in our community and a warm welcome to you, I am sorry to hear issues with an intermittent connection.

 


I have had a look at thing our end and cannot see any issues at all, I can see you have since spoken to us and was suggestion to reboot your router, have you had any further issues since this.

 

If you are still having issues I would advise you to set up a free “Broadband Quality Monitor” to continually monitor the state of your connection and record any network dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with us. Make sure you uncheck the “ignore ping from WAN side” box in the settings if you see a wall of "red" - note it will take an hour or two to start seeing a sensible picture. please run this for 72 hours and post the results here so we can have a further look into this for you.

 

 

Regards

 

Paul.

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Message 10 of 17
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Re: WiFi poor and intermittently drops

Im convinced this is a router problem - Ive been having it more gradually for months. Im about to change provider as I cant stand the probelm, nor the trouble getting support from virgin.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/f497b015e9be63b4557fbb1b9bc64bd8384675f0
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