Virgin Media Community

[kelvin619]

Hello we recently ordered volt 1 I think it was with 1 gig down load received the box and two TV boxes but on post shows WiFi pods which we didn't receive would it be possible to get them please 

[Adduxi]

Pods are not automatically sent out to users.  You need to use the Connect app to identify the need for Pods.  Once the app has confirmed a wifi blackspot, then it should allow you to order 1 Pod.  If any more are needed they can be supplied up to a total of 3.

[kelvin619]

Okay thank you will do today 

[kelvin619]

Hi I've done the test and keep getting told very good signal but getting only 20 to 50 meg out off the 1gig package we have 

Thanks 

[Adduxi]

VM only guarantee a WiFi speed of 20Mb btw. How are you testing? What about the speeds on a direct cabled connection to the Hub?

[kelvin619]

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@Adduxi wrote:

VM only guarantee a WiFi speed of 20Mb btw. How are you testing? What about the speeds on a direct cabled connection to the Hub?

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No WiFi but problem is at night goes right down to about 3 to 5 meg 

[Chris_W1]

Hi kelvin619, thanks for the message and sorry to hear that you are having issues with the order. 

I will send you a PM so that this can be looked into further for you. 

Kind regards, Chris. 

[Chris_W1]

Hi kelvin619, thanks for the message and I am happy to hear that this in on the way to becoming resolved. 

Please let us know how it goes?

Chris. 

[kelvin619]

Thank you 👍