Virgin Media Community

[Ksmith1990]

Does anyone know another way of getting my second pod other than live chat. Tried live chat but can never seem to get through.

First one has came but still have 2 rooms which are dead spots. 
 
Thanks 

[jbrennand]

See this
________

Look at...

https://www.virginmedia.com/wifi-max

You call 0800 064 3850 to order them after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort one for you. If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible it will be £5 or £8 month - you are… and it wont be - just look on the webpage.

[Ksmith1990]

Thanks for that will give them a try this morning. 

[Ksmith1990]

Seems the phone option is just as bad as the live chat, Will try again first thing in the morning. 

[Kath_F]

Hi Ksmith1990, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you've had some trouble with ordering a second WiFi pod. 

Checking things this end, I can see you've since spoken to the team and they have arranged this for you. 

Please let us know if you have any further issues. 

Thanks, 

[Ksmith1990]

Spoke to customer services thanks for your help.