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Kevinmcg16
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WiFi pods

I have recently joined VM and my wifi signal drops dramatically when I leave the room that the hub is in. 2 bed flat so not the biggest property, really shocked in as to the poor coverage compared to previous providers experience. I realise boosters are not a thing? However is the only solution to pay additional for pods for a service that doesn’t work correctly?!?! Any suggestions welcome

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sophist
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Re: WiFi pods

It's not the only solution, but all of the solutions will cost you ££.

The contracted service from VM is a wired service, they don't provide any contractual coverage for wireless so you'll hit a wall pretty fast if your issue is entirely wireless-based.

One option is the pods from VM.. the other option is to buy your own wireless kit and use that as the main router with the VM-provided hub in modem mode..

legacy1
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Alessandro Volta
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Re: WiFi pods

Lets think about this your Wifi drops dramatically when you leave the room so why would pods in another room relay a bad signal to/from the hub...unless the hub outputs more power for a WDS SSID of the pods...makes you think.

Just go and get a nice wireless router with 1Gb ports and use the hub in modem mode.

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Molly_G
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Re: WiFi pods

Hey @Kevinmcg16,

 

Thanks for your recent post and welcome to the forums! I'm really sorry for the poor WiFi issues you've been experiencing since joining.

 

I've taken a quick look into the account using your details that you've registered to forums with and currently your hub is flagged as having some prolonged signal issues and well as a few of your downstream channels being out of spec.

I'd like to get you a tech visit booked in as there is a potential fault here which will need a fix / replacement - hopefully this may help with improving the WiFi issues you're having.

I'll just send you a private message to confirm some details and we can go from there - just look out for the purple envelope at the top of the page.

 

Thanks,

 

Molly_G
Forum Team



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Molly_G
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Re: WiFi pods

Hey @Kevinmcg16,

 

Thanks for coming back to me via pm. I've booked a slot for you which you can view via your online My VM Account.

You can also change the date/time there if needed.

 

Please keep us posted on how the visit goes and if you are experiencing any further issues.

 

Kind regards,

Molly_G
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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