No it isn't. They can be considered for Hub 3 and Hub 4 users dependent on the actual wifi issue. Usually one Pod to solve a blackspot problem. But they are chargeable at £5 a month unless you are an ultimate oomph or Gig 1 customer, when they are free.
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Yes I am on Ultimate oomph so I'm wondering the best way to contact them as my enquiry was made by phone on 150...
someone mentioned in another thread earlier today that you needed to speak to the tech team, rather than the service desk - as only the tech teams can order at the moment.. you may need to call back and ask to be routed to the tech support teams..