WiFi pods will not connect to hub 5

[tucker61]

Hi all, had WiFi pods model pp01-vm for months, but recently upgraded hub to hub 5.

WiFi pods just show the pulsing white light. 

Spoke to activation. Team who advised their is no way to reset the pods to disconnect from old router, so will have to send new pods out 1 at a time. 

Does the above seem correct?

Surely they should be able to do something remotely? 

[Lee_R]

Hi @tucker61 thanks for getting back to me privately.  
This is just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
Regards
Lee_R

[Lee_R]

Thanks for updating your fellow community members @tucker61 

Don't hesitate to reach out to us if you need us again in the future.

Regards

Lee