WiFi pods not connecting to new router

[tarun0062]

Hi,

I’ve just had a new router installed but my WiFi pods are not connecting to the new router? Are you able to reset them to the new router. They keep flashing white. Thank you.

[Client62]

This really does appear to be my tip of today ... 

Call the activation number 0800 953 9500, request the VM Pods are paired to the replacement Hub.  For the call have to hand your VM a/c number, the full details from the Hub’s sticker and ALL the VM Pods.

[Kath_F]

Hi tarun0062, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear your WiFi pods have not been provisioned to sync up with your new Hub. We can get this done for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks, 

[Kath_F]

Hi tarun0062, 

Thanks for sticking with me via private message. 

I'm happy to hear all is resolved for you now. 

If you have any further issues, pop back to us here in the Community. 

Many thanks, 

[tarun0062]

Thank you Kath. Great service and quick turnaround. 

[YIKES1412]

Don't call this number, they will lie to you and tell you that you'll get a callback within 24 hours so that they will reset your pods. Twice now I've went this route and twice they have lied and I've revieved no call back.

[Zach_R]

Hi @YIKES1412,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm very sorry to hear that you've not had a great experience with us recently in regards to your Wi-Fi Pods. Would you mind expanding on the situation a little bit and the problems that you're experiencing with the Pods? Do you still need assistance since your post?

Thanks,