WiFi pods broken after Hub 4 replacement

[knormington18]

Hi 

Hopefully someone can help please 

I've had a new Hub4 delivered today and have now got access and such via WiFi

However....

I have 3 WiFi pods that do not work in anyway

They are constantly flashing light blue in colour and I cannot see them in the Virgin media connect app.

I've read something that the pods are "tagged" to the old router ? Is this correct as I suspect these haven't been migrated?

Any help would be massively appreciated

[jbrennand]

They may not have been added to your account, if it doesn't happen overnight then call the equipment activation number on - 0800 953 9500 (follow options) and check with them. You will need the Model numbers, serial numbers/MAC addresses off the barcode stickers of ALL pieces of kit and also your account number