WiFi pod

[Firedragon76]

I have been trying to order a WiFi pod since August and still no sign of one arriving. At the beginning of October I was informed that it had been sent to an alternative address despite there not being one set up. They then informed me that was a mistake and it was never sent at all and that they would rectify this however still waiting. Is there an easy way to order without speaking to a customer service agent who does not seem to do what they say.

[jbrennand]

Firstly, are you a "volt" customer entitled to a free pod(s)?

If so see this...

VM Wifi is now “guaranteed” to 30 Mbps/room it’s now called… Wifi Max
See if anything in here helps….

https://www.virginmedia.com/wifi-max

You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you. If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible - you are - it is clearly stated on the webpage.

If no luck that way, a VM person will respond here in a day or two and help out.

[Firedragon76]

Thanks for your reply. I am a volt customer and I have used the connect app to highlight poor reception. I can't even test the signal in one bedroom as it loses the internet connection. I'm hoping to find a way to order without speaking to customer service agents as they have not been particularly helpful 

[Megan_L]

Hi Firedragon76,

Thanks for using the Community Forums to get your missing WIFI Pod looked into, I am sorry if this has been causing some frustration 😥 I would be more than happy to look into this for you!

As you've already mentioned using the Connect App to do unsuccessful scans I'll send you a PM now so we can get it sorted. 

Speak to you soon!

Thanks,

Megan_L