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WiFi pod request

Tuning in

Hi, I got a free pod. My package allows me 3. I need a 2nd one as I’m having issues with connection in the bedroom. How do I get another pod sent out,? I can’t face a phone call 


Very Insightful Person
Very Insightful Person

Hi @Juniper24

Have you tried by logging into /my-virgin-media , as per the info below from ?

How do I get a second or third WiFi Pod?

If you’re not getting download speeds of at least 20Mbps in every room with one WiFi Pod, you can request a second or third by signing in to My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab.

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Forum Team
Forum Team

Hi Juniper24,

Thank you for your post. We can certainly help with getting another WiFi pod ordered. 

I will private message you now so we can confirm your details.