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WiFi pod ordering

Ginzy69
Joining in

Hi, I have Volt benefits, how do I order a free WiFi pod. I've done tests with my virgin connect app and the signal is fine everywhere in my house, but there's a blackspot in my man cave which is just outside my kitchen window. I've tried contacting virgin several times, but just can't get through to anyone that actually says yes. HELP! 😁

4 REPLIES 4

David_Bn
Forum Team
Forum Team

Thanks for your post on our Community Forums @Ginzy69, and a very warm welcome to you!

Sorry to hear of the blackspot you have encountered on your connection.

Can you please confirm what speeds you're able to obtain when you're in this area, with the Connect App running a speed test?

Kindest regards,

David_Bn

Hi David

The app says poor with a download of 3 Mbps and upload of 2 Mbps. All my othe areas are great.

Kindest regards

Pete

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Hi @Ginzy69 

Thanks for coming back to the thread and sharing this.

I'll send you a PM now to sort this out.

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

John_GS
Forum Team
Forum Team

Hi @Ginzy69 

Thanks for joining me on PM and letting me help with this. Just posting the below as it'll help the community with pods as well.

There are a few requirements for the Pods to work with our Hubs:

•    The Hub must be in 'Router Mode' and not have been changed to 'Modem Mode'.
•    Channel Optimisation must be left on.
•    The SSIDs must be the same and broadcast enabled.
•    The SSID must be password protected.
•    The Passphrases of the SSIDs must match.

As long as all of the above points are all met then the Pod should automatically connect to your Hub's Wi-Fi and begin broadcasting. The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home.

This link will help though if you do have any issues: https://www.virginmedia.com/help/setup/intelligentwifipod

Let us know if you ever need further help.

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill