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WiFi pod not connecting.

HapHapablapson
Joining in

Cannot get the pod I've been sent to show up on connect. 

 

And it's still blinking white after speaking to tech support in WhatsApp earlier to get it sorted. 

6 REPLIES 6

jbrennand
Very Insightful Person
Very Insightful Person

Has it been activated correctly?  Call the equipment activation number on - 0800 953 9500 (follow options) and check with them. You will need the Model numbers, serial numbers/MAC addresses off the barcode stickers of ALL pieces of kit and also your account number


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Joseph_B
Forum Team
Forum Team

Hey @HapHapablapson,

Welcome to the Community Forums and thanks for the post.

Sorry to hear you have been having this issue, have you since been able to get you Pod connected through fine or are you still experiencing this issue?

Joe

Still not connecting.

 

 

Tried ringing the activation line, but got cut off after waiting on hold.

 

Cheers 

 

Hi HapHapablapson 👋🏼.

Thank you got coming back to us, have you managed to speak to us since Saturday? If so what was advised? 

Ari - Forum Team


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Hi Arissa, 

 

Went through the WhatsApp tech support again and was sent a replacement pod, second one worked no problem. 

 

 

Cheers

 

Hi @HapHapablapson thanks for your reply, that's great news!
If you do need any further help in the future, please don't hesitate to let us know 😊

Many thanks

Tom_W