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Pablofingers
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WiFi pod needed

a month ago

Hi,

Have previously received a pod for a weak area downstairs. Works already. However, I also have a blackspot upstairs, and my daughter is getting very frustrated as she can't connect her X-box.

How do I order another pod for upstairs?

Regards,
Paul
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jbrennand
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Very Insightful Person
Very Insightful Person
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Message 2 of 3
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Re: WiFi pod needed

a month ago

See this..
__________

You call 0800 064 3850 to order them after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort one for you.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 1 WiFi, 1 on PA) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On 250Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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John_GS
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Forum Team
Forum Team
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Message 3 of 3
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Re: WiFi pod needed

4 weeks ago

Hello @Pablofingers 

Thanks for posting. I am sorry for any issues with the WiFi signal. 

Please use the Connect App 👉 https://www.virginmedia.com/broadband/connect-app - you'll be able to do a wireless scan in the property. This will check and identify any coverage blackspots, optimise them where possible. If a Pod is needed, you'll be able to order.

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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