WiFi pod flashing blue

[Dawsons]

Our WiFi pod was flashing blue, so a technician came out and replaced our hub 3 with a hub 5 and also ordered a new pod. The new pod has arrived and is working fine. The old pod still does not work, is there a way to get it replaced as it's still not working? I don't mind sending it back as long as it's obviously taken off of my account. 

[jbrennand]

Probably the old pod is still "associated" with the Hub3.  It will need changing on your account to be activated to the new Hub.

Call the equipment activation number on - 0800 953 9500 (option 3) – you will need the Model numbers, serial numbers/MAC addresses off the barcode stickers of ALL pieces of kit and also your account number

[Martin_N]

Hi Dawsons,

Thank you for your post and welcome to the community. 

Have you been able contact into the team to replace the pod?

^Martin