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WiFi password change

Joining in

I want to change my WiFi password as my neighbour has got it and is always connected to my Internet and I am worried about what he may be searching and downloading!


Alessandro Volta

Log on to your Hub at 192.168.0. 1 using the router password from the label. (NOT the WiFi password). Navigate the menu to WiFi settings. You can change the password there. 

How do I log on to my hub?

Alessandro Volta

With a browser, as above. 

Forum Team (Retired)
Forum Team (Retired)

Hi Deakin3003, 

Welcome to the Community and thank you for posting. 

I am sorry to hear you are having issues with your neighbour connecting to your service, this must be concerning. 

For information on how to change your WiFi password please see here

If you have any questions, please do get back in touch. 





Tuning in



I've gone to the web address ( to change my password however it keeps saying that my password is incorrect. I have used the 8-digit numbered Settings Password from the router, not the WiFi password (I also tried this just in case). How can I access my settings to change my password? I believe someone may have connected to one of my home internet devices and I wish to change my password asap.



Very Insightful Person
Very Insightful Person
Try a different browser.
Clear its cache.
Try a different device.
Try on an ethernet cable instead of wifi


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Hi there @luketdouglas


Thank you so much for your post and welcome back to the forums! 


I'm so sorry to hear that you have faced this issue, have you been able to try the fixes as recommended by @jbrennand


Thanks again.