Virgin Media Community

[Clem68]

I can get the Xbox to work through to he Ethernet cable, but nothing can connect through WiFi, all was good until the customer service bloke did a power reset. Any help appreciated, as I cannot work now.

[Clem68]

Just been on the phone to virgin over the red light, the guy on the phone said I will do a power reset, I now have no internet anyone else had this issue.

[jbrennand]

You need to explain some more on this issue.

xbox is working fine over ethernet - so connection to the network is fine.

Nothing connects on wifi though - the Hub reset would have changed the wifi SSID and passwords back to those on the Hub's sticker - have you tried those or changed them back to what you want ?

What Hub model is it?

[Clem68]

Hi, I now have WiFi but the red light is still on.

[Clem68]

HUB 3

[jbrennand]

post up a photo of the red light - a VM person will respond and swap the Hub for you

[Clem68]

Light constantly red

[Zoie_P]

Hi @Clem68 

Thank you for your post 😊

I am sorry to hear you have been having issues and I can see you have the red light, I have checked systems and can see you have rebooted since your post.

You will need a tech to pop around, I can get this booked in for you, I will pop you over a PM, just keep an eye out for the purple envelope 📩

Zoie

[Zoie_P]

Hi @Clem68,

Thank you for messaging with me, I am glad I could get you a tech booked for you, to get this sorted.

Please if you need to cancel view or change your appointment you can do so here.

Thanks keep us posted with how you get on 😊

Zoie

[Clem68]

Thank you.