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WiFi keeps dropping - Wiltshire, November - last 5 days WiFi drops every 15 or 30 mins.

Per title, happened at end of October too. Got a new hub 3 then but problems continued then just stopped. Started again recently. Followed the online guides re factory reset etc. but still no good. Reading on coverage tracking sites I’m not the only Virgin customer with this issue, been going on for some since April. What’s going on and when do you plan on fixing it for good?

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Alessandro Volta
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Message 2 of 11
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Re: WiFi keeps dropping - Wiltshire, November - last 5 days WiFi drops every 15 or 30 mins.

Just Wi-Fi? So wired connections also drop?


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Message 3 of 11
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Re: WiFi keeps dropping - Wiltshire, November - last 5 days WiFi drops every 15 or 30 mins.

Hi gary - oddly it just seems to be the WiFi, the desktop and TiVo are wired and seem ok.

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Alessandro Volta
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Message 4 of 11
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Re: WiFi keeps dropping - Wiltshire, November - last 5 days WiFi drops every 15 or 30 mins.

Have you split the Wi-Fi bands and chosen less congested channels for the Wi-Fi?

Make sure the “smart” Wi-Fi is also disabled. 


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Message 5 of 11
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Re: WiFi keeps dropping - Wiltshire, November - last 5 days WiFi drops every 15 or 30 mins.

No, I don’t think I’ve done any of that - I’m not sure how I’d go about doing it. Is the guidance in the FAQ?

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Message 6 of 11
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Re: WiFi keeps dropping - Wiltshire, November - last 5 days WiFi drops every 15 or 30 mins.

Well I read how to turn off the smart WiFi etc. I’ve turned it off and changed the channels in both frequencies from Auto and 1 & 40 respectively to Manual and 4 & 44. But no help I’m afraid, still getting the drops. I’m getting close to going totally pritster over this.

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Alessandro Volta
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Message 7 of 11
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Re: WiFi keeps dropping - Wiltshire, November - last 5 days WiFi drops every 15 or 30 mins.

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a 'Live Link' to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Alessandro Volta
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Message 8 of 11
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Re: WiFi keeps dropping - Wiltshire, November - last 5 days WiFi drops every 15 or 30 mins.

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.

Please do not use screen grabs.

A Guru will be along soon to decipher the info.

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Message 9 of 11
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Re: WiFi keeps dropping - Wiltshire, November - last 5 days WiFi drops every 15 or 30 mins.

Thanks Mike - I didn’t give up and tried changing channels again. This time the new channel numbers do seem to be helping and the WiFi hasn’t dropped for awhile. I’m going to leave it for a bit and see if it’s stable now. If not, I’ll try the next part of your advice. Thanks again for all the help.

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Superfast
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Message 10 of 11
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Re: WiFi keeps dropping - Wiltshire, November - last 5 days WiFi drops every 15 or 30 mins.


@jonandtor wrote:

Thanks Mike - I didn’t give up and tried changing channels again. This time the new channel numbers do seem to be helping and the WiFi hasn’t dropped for awhile. I’m going to leave it for a bit and see if it’s stable now. If not, I’ll try the next part of your advice. Thanks again for all the help.


You can use a free app like WiFi Analyzer to check for the least congested channels in the local area.

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