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olirichards123
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Message 11 of 17
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Re: WiFi keeps cutting out multiple times a day.

Excellent thank you so much for your help.

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Steven_L
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Message 12 of 17
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Re: WiFi keeps cutting out multiple times a day.

Thanks for coming back to us @olirichards123, please keep us updated with what happens. 

 

Regards,

Steven_L

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olirichards123
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Message 13 of 17
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Re: WiFi keeps cutting out multiple times a day.

Still having the same issues. Is this issue still due to be fixed 8th October Am? Many thanks.

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olirichards123
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Message 14 of 17
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Re: WiFi keeps cutting out multiple times a day.

Despite the “fix” on Friday 8th October, I am still having the exact same issues. Can anyone help. Many thanks 

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Robert_P
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Message 15 of 17
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Re: WiFi keeps cutting out multiple times a day.

Sorry to hear this hasn't improved at all olirichards123, from looking at the account there are no issues showing in your area. 

 

From checking the connection and equipment there does seem to be some power level issues on a few of your downstream channels which will require a technician. I will send you a Private Message to get some more details to help arrange this.

 

Thanks

 

Rob

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olirichards123
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Message 16 of 17
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Re: WiFi keeps cutting out multiple times a day.

Excellent thank you.

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Robert_P
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Message 17 of 17
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Re: WiFi keeps cutting out multiple times a day.

You're welcome olirichards123.

 

RP

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