Virgin Media Community

[olirichards123]

Excellent thank you so much for your help.

[Steven_L]

Thanks for coming back to us @olirichards123, please keep us updated with what happens. 

Regards,

Steven_L

[olirichards123]

Still having the same issues. Is this issue still due to be fixed 8th October Am? Many thanks.

[olirichards123]

Despite the “fix” on Friday 8th October, I am still having the exact same issues. Can anyone help. Many thanks 

[Robert_P]

Sorry to hear this hasn't improved at all olirichards123, from looking at the account there are no issues showing in your area. 

From checking the connection and equipment there does seem to be some power level issues on a few of your downstream channels which will require a technician. I will send you a Private Message to get some more details to help arrange this.

Thanks

Rob

[olirichards123]

Excellent thank you.

[Robert_P]

You're welcome olirichards123.

RP