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claireandmark
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WiFi keeps cutting out in the evenings

Hi. My Wifi keeps cutting out in the evenings at around 9pm and 10:30pm. This has been happening for the last 2 weeks.  I have to keep resetting it by switching it off at the back. I have check the service status and it states no problems in my area. This is getting annoying. Can anyone help.

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legacy1
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Alessandro Volta
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Re: WiFi keeps cutting out in the evenings

Get a better wireless router with 1Gb ports and use the hub in modem mode.

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jbrennand
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Re: WiFi keeps cutting out in the evenings

First thing, are the issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection related?

What Hub model is it, and what are the various Hub lights showing/doing when this happens?

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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claireandmark
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Re: WiFi keeps cutting out in the evenings

I have a HUB 3

the only light that shows up is the power light.

I have the Ethernet cable plug in and that works fine when the Wifi cuts out.

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jbrennand
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Re: WiFi keeps cutting out in the evenings

If ethernet connections work fine and it is a wifi only issue, then on a Hub3, you can try separating the SSID's of the 2.4 and 5 GHz wifi bands by renaming them in the settings and at the same time switch off "channel optimisation" apply and save the settings. All wifi devices will need reconnecting to the best SSID at each location. Also use a wifi scanning App to find the best wifi channels to use (just select and use channels 1,6,11 on 2.4GHz) - this often helps Hub3 users get better wifi performance - but its still no substitute for getting better kit 🙂

To address the wifi, VM now supply “wifi Pods” (not “boosters”). Pods are free to “some customers” but most will be charged £5/month and right now they dont have enough supplies to provide them to everyone now so there is a wait list.

And at that level of investment you would soon pay off that cost by buying a "better" wireless solution that will be yours to own and use forever and which will cure all your wifi problems.

Get either a…
(1) Mesh System, (2) Wireless router, (3) Wireless access point (4) A combination of (2) & (3).

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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