Virgin Media Community

[HarryB2]

Over the last month or so I have been getting a lot of slowing down and buffering on devices within the house. I have just done a major update package on my Samsung tablet and I am now getting regular messages when using apps that my WiFi speed is slow because my Broadband width is low.

I have a Hub 3 (?) and contract for M100 as part of my VM package. Broadband speed is regularly dropping down to 60-70 mbps.

The forum is showing this seems to be a universal problem. What's the answer?

[jbrennand]

60-70 isn't bad at peak times. Are you connecting on wifi on the 2.4GHz band or the 5 GHz one. Or is there just one SSID?

You could try separating the SSID's of the 2.4 and 5 GHz wifi bands and switching off "channel optimisation" - that often helps Hub3 users get better wifi performance - but its still no substitute for your own better kit.

Also what are connections like on an ethernet cable connection?

[HarryB2]

John,

I am 72 years old and, while competent to do the basics and check out my WiFi, 2.4Ghz - 5Ghz - SSID and looking for "channel optimisation" mean nothing to me!

My blue ethernet cable is fine with good connections to the desktop. Every time I do the monthly reboot I check all of the connections as a matter of course.

This problem only seems to have arisen in the last 6 to 7 weeks. Prior to that everything was generally fine.