Here’s a screenshot from my IPad, it’s connected to WiFi, this is what is happening with the virgin connect app.
you can see the full WiFi bars, the WiFi on the iPad is working fine, the connect app connects to the hub, shows me all my connected devices tells me they’re all “great” connection speeds (including my Google Pixel XL even though the WiFi doesn’t work the phone? Full bars on it as well but horrendously bad experience trying to use WiFi on it (at home on WiFi, works on other peoples WiFi everywhere else without any issues). Speedtest results using fast.com, Ookla, google, SamKnows, of 0.03Mbps and sometimes FAILED test results on the phone)
on the virgin connect app I try and run a speedtest and it says I need to be connected, When I definitely am connected to the hubs WiFi , I click connect and it loops back and tells me I need to be connected.
it’s been installed many times, on different devices, I don’t use a vpn, everything is updated. I have a hub 5. Any ideas?