I had a hub 3 which had issues, so I’ve now got hub 5 - my speed package is 200Mbps Fibre, newly installed.
My Google Pixel xl mobile phone, which was getting results from Failed to 0.08 Mbps upto 180 Mbps from the hub 3. As were other devices, hence the swap out to the Hub 5 as it was unusable on most devices buffering video, drop outs, not connected messages etc - iPad, Fire Stick, PC, Mobiles.
Immediately after the Hub 5 was installed my Pixel 5 is still getting either Failed speedtests, or as low as 0.03 Mbps and sometimes rarely upto 40 Mbps, even when just a few feet away from the hub. But, the other devices which were having issues with the previous hub 3 are now getting over 100Mbps consistently.
Anyone got any ideas? I like the Google Pixel and don’t want to replace it just to see what happens, it’s still as new as the day I got it and has no other issues and the high speedtest results it was getting on the Hub 3 prove it can handle high speeds over WiFi….just not at the moment on the hub 5…?
Welcome to our community forums and thank you for your first posts.
Sorry to hear you are having issues with your device since your upgrade to hub 5. We can understand the inconvenience caused and we want to best help. I have had a look at our system and I can see you have recently been in contact with our team regarding this issue. Was the issue resolved with our team? Do you need any further help?