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Suzuki750stu
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Message 1 of 11
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WiFi is under 1mbs

Hi everyone, is anyone else having WiFi problems, mine has gone to 1mbs, I pay for 200, customer service is rubbish, I’m thinking of going to another provider.

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apcyberax
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Message 2 of 11
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Re: WiFi is under 1mbs

what speeds do you get wired.
Wireless is not covered under the speed garantee

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Suzuki750stu
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Message 3 of 11
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Re: WiFi is under 1mbs

Speed wired is ok, customer service tested it from there end and have had to pass it on to other engineers, had no joy from them as it was over 48 hours ago now, WiFi was fine middle of last week.

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apcyberax
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Message 4 of 11
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Re: WiFi is under 1mbs

if the wired is fine they will not do anything about it. If the wired speeds are OK the services is working as expected.

Its always best to get your own better wireless router or mesh system and run the hub in modem mode. Its a cheap get you going device

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gary_dexter
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Message 5 of 11
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Re: WiFi is under 1mbs

What are your wired speeds like?


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Suzuki750stu
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Message 6 of 11
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Re: WiFi is under 1mbs

Done that, had a good router for about 6 months, WiFi has just gone rubbish since middle of last week

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gary_dexter
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Message 7 of 11
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Re: WiFi is under 1mbs

Then it’s your router then not the hub or the connection if wired speeds are fine. 


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BrianY
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Message 8 of 11
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Re: WiFi is under 1mbs

Have you rebooted your wireless router at all?
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Suzuki750stu
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Message 9 of 11
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Re: WiFi is under 1mbs

Yes everything has been rebooted, I’ve disconnected the router and put hub back to normal and the WiFi is no different

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Sephiroth
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Message 10 of 11
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Re: WiFi is under 1mbs

Have you looked at the Understanding WiFi sticky post?  Something’s changed like an item obstructing the WiFi path. Nobody’s suggested testing the speed next to the router and stuff like that.  

 

Seph - ( DEFROCKED - My advice is at your risk)

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