Virgin Media Community

[OBK]

My Samsung tv cannot find the Virgin wifi. I have tested signal strength and all ok. It connected to a previous BT router. Any ideas?

[Client62]

If your TV is expecting to connect on the 2.4Ghz band, check the Hubs 2.4Ghz WiFi band is transmitting.

Not just enabled in the Hub's menu but you can see the 2.4Ghz signal on a WiFi Analyesr app on your mobile phone.

[Robert_P]

Hi OBK,

Thanks for taking the time to post in regards to your Samsung TV and wireless network. We understand the confusion this can cause and you taking the time to raise this via the forums. Welcome to the community.

Is it just the Samsung TV that you're experiencing the issue with? Do you have this with any other devices in the property or similar location to the TV? It is worth checking the bands to ensure that 2.4ghz is transmitting as we can see here it is currently active on the Hub.

There were also some drop outs around the time of posting, it has been a few days, has this improved at all? 

Rob