I had broadband installed several months and as time goes on I am experiencing more instances where either the WiFi drops out on one device (or more) or I am still showing as connected to the WiFi, but there is not internet connection. It is making working from home extremely challenging as I keep getting disconnected from meetings etc.
The WiFi dropping out doesn't always effect all devices connected. For example, I was sat in the room that the router is located (approx. 2 metres away) and my laptop was disconnected, but my phone remained connected.
The internet connection dropping out can happen multiple times a day (I remain connected to the WiFi). Sometimes it seems to start working again after about 30 seconds other times if I disconnect from the WiFi and reconnect it works again (although this could be coincidental!).
You'd need to use a wired device to ascertain that for sure
***** If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!! I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences. Office 365, Dynamics CRM and Cloud Computing Jedi
Welcome to our community forums and thank you for your first posts.
Sorry to hear that you are experiencing drop outs on your WIFI service. Have you been able to try testing service on a wired device since posting? This will help us best determine where the problem may lay.
If not - can you please have a go at splitting your wireless frequency bands?
To do this, you'll need to head over to your hub settings by typing 22.214.171.124 into your URL bar, whilst being connected to your hub.
From there, you'll need to enter in your hub's settings password (this can be found on the sticker on the bottom of the hub)]
Once you're at the dashboard, you'll need to go to Advanced Settings > Wireless > Security.
You'll then just need to change the SSIDs of both your 2.4Ghz band and the 5Ghz to something different. You can simply just add a '2' and a '5' onto the end of the existing SSID accordingly.
Now your network will be split into two bands. It's best to connect to 2.4Ghz when you're further away from the home and connect to 5Ghz when you're close to the hub. However you're device should automatically switch between the two based on the signal strength.
Let me know how that goes and if you get stuck anywhere 🙂