WiFi has poor connection and a the red light permanently on

[Kaz1423]

Hi, 

WIFI has had a poor connection for the last week to 10 days and only works in the room that the hub is in. 

The red light is on permanently on the front however the Hub 3 is not over heating and is in a cool open space. 

is this an issue with the box? As have tried all the support suggestions I have found on the internet and nothing has worked. 

thanks 

[Kath_F]

Hi Kaz1423, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're very sorry to hear you're having some issues with your Hub 3 displaying a red light. Just to double check, is the Hub currently in modem mode? If so then the light will be a magenta colour but can look quite red at times. This is perfectly normal and nothing to worry about. 

If it's not then please follow the below steps: 

• ➡ Turn the power switch off on the back of the Hub.
• ➡ Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.
• ➡ Then use the power switch to turn the unit back on. The Hub should now operate normally.

If the red light still shows after doing the above, pop back here and let us know. We can then arrange an engineer to visit to swap out the Hub.

Thanks,