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Deniz
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WiFi gone again...

Hello (again), 

Not surprised that my WiFi is gone again, my children can not attend their online classes (AGAIN). A employee of virgin booked me an appointment but I have no internet for today so that doesn’t help much... reset, rebooted the hub at least 3 times.. no change. I’m just fed up. Can someone just check why my WiFi is not working? Just be transparent, I want to know. 
Thankfully my contract is nearing an end...

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g0akc
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Re: WiFi gone again...

are you able to try a wired connection ? - to test and see if it's the Wi-Fi part or the street cable to your hub

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I know a bit about Wi-Fi, Telecoms, and TV as I used to do it for a living but I'm not perfect so don't beat me up... If you make things you make mistakes!
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jbrennand
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Re: WiFi gone again...

Without looking for some posts you made in the past and what has been done tried it will be difficult to diagnose your issue. I could start by saying that its not working because there are so many other users around you connecting on the same wifi band that yours is dropping out due to interference

However - it may be for other reasons of course.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Deniz
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Re: WiFi gone again...

No there is no wired connection. When I tried it, it failed.

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Deniz
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Re: WiFi gone again...

Maybe this is a possibility. But I just want someone to check the systems and see if it’s a problem due to the hub, the area or virgin media... it’s agitating when the WiFi completely stops with no explanation.

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jbrennand
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Re: WiFi gone again...

Follow this procedure
_________________

Post up your Hub/network connection details and someone will check to see if there is a problem there.  In your browser’s URL box type in http://192.168.0.1  (or http://192.168.100.1 - if in modem mode) and hit return. On the first page up [there should be no need to login if you have done so before unless you have the New Hub4 when you do] click on the “router status” icon/text at bottom-middle of first page up and then copy/paste as “Formatted Text” (not images) 3 FULL sets of data onto here – 2 pages from the Downstream, 2 from the Upstream, & the Network Logs page. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again.

Also, in the meantime... if you haven’t already, set up a free and secure “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph” (as per instructions on the TB website) when it starts to develop.

https://www.thinkbroadband.com/broadband/monitoring/quality

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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g0akc
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Re: WiFi gone again...


@Deniz wrote:

No there is no wired connection. When I tried it, it failed.


From that it's not a Wi-Fi issue as such - it's your broadband as a whole.

------------------------------------------------------------------------------------------------------------------------------
I know a bit about Wi-Fi, Telecoms, and TV as I used to do it for a living but I'm not perfect so don't beat me up... If you make things you make mistakes!
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