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WiFi drops out daily

Alliey
Joining in

my WiFi drops out atleast once a day (maybe more but we only really notice when watching TV). All devices cut out and then after a few minutes it will re connect. This has been on going for ages and I've reset the box etc multiple times and still doesn't help. Any advice? 

2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

See this...

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Firstly... Can we check… are the issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?

If ethernet is also dropping out - come back here for further diagnosis.   If its just wifi then see this....

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if its a wifi only issue (ethernet connections are ok?), if it is - then On a Hub3/4/5, you could first try separating the SSID's of the 2.4 and 5 GHz wifi bands by renaming them in the settings At the same time switch off "channel optimisation/Smart wifi” and “ apply and save the settings. All wifi devices will now need reconnecting to the best SSID at each location. Also use a wifi scanning App to find the best wifi channels to use (just select and use channels 1,6,11 on 2.4GHz) - this often helps Hub users get better wifi performance - so its worth trying - but its still no substitute for getting better kit 🙂

To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless and poor value “boosters”). However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. VM Wifi is now “guaranteed” to 20 Mbps/room it’s now called… Wifi Max
See if anything in here helps….

https://www.virginmedia.com/wifi-max

You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you. If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible it will be £5 or £8 month - you are… and it wont be - just look on the webpage.

If not free to you… you will be charged £8/month (note - BT charge £10/mo for their whole home wifi solution). It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option.

If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point (4), (5) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3).

£40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. Spend more for additional advanced“features” - if required.


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Megan_L
Forum Team
Forum Team

Hi Alliey,

Thanks for using the Community Forums to get this issue with your WIFI connection looked into, I am sorry if this has been causing some frustration 😥

I've already taken some time to check out your services on my side, however there were no issues outstanding apart from the fact your Hub may need a reset - It's not been rebooted in some time 🤗

Letting your Hub reboot allows the data to reset and will help create a smoother connection for your WIFI. 

I have a helpful link here which has much more information about getting the best WIFI connection out of your Hub 👉 WIFI SOS.

If you're struggling to connect to WIFI in other rooms, you might be interested in our WIFI Max scheme. It includes WIFI Pods which help to spread the signal around your home using a "Mesh" system. 

To find out whether you're in need of WIFI Pods, please download our Connect App. It will allow you to run a test in each room to detect weak WIFI issues and will offer a prompt to order your first WIFI pod if it detects any problems. 

Please let us know how your connection is after following some of these steps 😊

Thanks,

Megan_L