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CaigW2210
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WiFi dropping out

Hi

Since around 10pm last night my WiFi has been dropping out and iam experiencing slow speeds. I have rebooted my hub but still experiencing slow speeds and signal dropping out

I'm working from home and this does not help.

 

 

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lotharmat
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Message 2 of 12
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Re: WiFi dropping out

What happens to any wired connections?

Can you post your Hub status and logs?
Someone should be spot if there is a problem
Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode)
Don't log in!
Click on 'router status'
Copy/paste the data from each of the tabs. The forum software will remove the MAC addresses for you (you may need to click the 'post' button again).

Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc - You can do this at ThinkBroadband (https://www.thinkbroadband.com/broadband/monitoring/quality)
Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum!



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Hub 3 - Modem Mode - TP-Link Archer C7

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CaigW2210
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Message 3 of 12
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Re: WiFi dropping out

How do I add a screenshot of the results? 

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CaigW2210
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Re: WiFi dropping out

10/05/2021 14:47:22 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

Found this in my status log

 

And this..

10/05/2021 02:09:2 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER

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lotharmat
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Re: WiFi dropping out


@CaigW2210 wrote:

How do I add a screenshot of the results? 


Paste them as text including the table - the forum will format them correctly!




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Hub 3 - Modem Mode - TP-Link Archer C7

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CaigW2210
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Re: WiFi dropping out

Here are the details..

Time Priority Description
11/05/2021 07:24:31 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/05/2021 14:47:22 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/05/2021 02:09:2 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/05/2021 02:09:2 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

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lotharmat
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Re: WiFi dropping out

can you post the whole upstream and downstream logs

"Copy/paste the data from each of the tabs. The forum software will remove the MAC addresses for you (you may need to click the 'post' button again)."



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

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CaigW2210
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Re: WiFi dropping out

Downstream log.. 

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 138750000 2.5 37 256 qam 1
2 146750000 2.4 38 256 qam 2
3 154750000 2.2 38 256 qam 3
4 162750000 2 38 256 qam 4
5 170750000 1.7 38 256 qam 5
6 178750000 1.5 38 256 qam 6
7 186750000 1.4 38 256 qam 7
8 194750000 1.5 38 256 qam 8
9 202750000 1.5 38 256 qam 9
10 210750000 1.5 38 256 qam 10
11 218750000 1.5 38 256 qam 11
12 226750000 1.5 38 256 qam 12
13 234750000 1.7 38 256 qam 13
14 242750000 1.5 38 256 qam 14
15 250750000 1.5 38 256 qam 15
16 258750000 1.7 38 256 qam 16
17 266750000 1.7 38 256 qam 17
18 274750000 1.5 38 256 qam 18
19 282750000 1.5 38 256 qam 19
20 290750000 1.5 38 256 qam 20
21 298750000 1.7 38 256 qam 21
22 306750000 1.7 38 256 qam 22
23 314750000 1.7 38 256 qam 23
24 322750000 1.5 38 256 qam

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CaigW2210
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Re: WiFi dropping out

Upstream 

bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 32600024 47.8 5120 64 qam 5
2 39400012 48.8 5120 64 qam 4
3 46200019 48.8 5120 64 qam 3
4 53700036 50.3 5120 64 qam 2


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0

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jbrennand
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Message 10 of 12
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Re: WiFi dropping out

As asked for...

Are the issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection related?

What are the various Hub lights showing/doing when this happens?

--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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