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Jimmyledge
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WiFi dropping out for seconds. No change to lights on router

Hi all,

Anyone actually solved the issues with WiFi dropping out every few seconds. 
I have the hub 4 (replaced last week as after MANY calls and chats and of course far too many ‘just use the reset button’ they replaced the hub 3). But I still have the issue and VM don’t seem to want to fix it. 
I have the video taken from my Xbox which clearly shows it’s dropping out. I will try and upload it. 
It also does the same on other devices when on meetings etc  

(I have actually cancelled my service as it’s been a year and nothing is done!)

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legacy1
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Alessandro Volta
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Re: WiFi dropping out for seconds. No change to lights on router

Get yourself a better wireless router with 1Gb ports and use the hub in modem mode.

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Jimmyledge
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Re: WiFi dropping out for seconds. No change to lights on router

Thanks for your reply. 
I had heard about doing this. Maybe this is the only option although pains me to pay for a new one when I have a brand new one it’s just they are supplying rubbish 

is it easy to do?

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Andrew-G
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Re: WiFi dropping out for seconds. No change to lights on router

In your first post you said you'd cancelled your service - why worry about the performance if you've had the issues for a year, and now you've got less than thirty days remaining?  

As a broad rule, the hubs are very reliable, and (unless simply not working) when they are replaced that's often a token gesture because the agent or technician doesn't have the time or any better ideas.  So I'm unsurprised that a hub change hasn't fixed it.

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