WiFi down almost every day

[Grabos]

Hi, for around a month I'm having an issue with my WiFi, it's going down almost every day. On 17th July I've set-up Broadband Quality Monitor to have a proof. Every time when it's down, my Virgin app is showing that there's no issues in my area. Could this be a hub issue after 2 years? I've never had issue with a WiFi before. I've picked a few random dates from BQM which are below 👇

 

  

  

 

 

 

 

 

[Client62]

We see 5x BQM images, sadly one can't tell where the issues occur.

The last 5 images we are not able to see them. VM has not released them to the forum.

Check for a fault in your street via 0800 561 0061.

Check the Upstream and Downstream tabs of the Hub for signs of issues with ...

Downstream: Low power levels, Poor SNR,  PreRS or worse PostRS Errors

Upstream: Degraded modulation modes , Very high power levels, Missing channels.

[Grabos]

The other 5 pictures has been removed by mods as I've forgotten to remove my IP address from them. I'm completely green with this stuff, I've set-up BQM as I've seen this advice online to help monitoring how often my connection is lost. Couple days ago my internet was down for 8 hours due to some upgrades in my area but this haven't solved my issue. I will need to read more about those checks you recommended 

[Grabos]

I have logged to the router, those are the values for downstream and upstream. Are those in the correct range?

 

 

 

[Client62]

Upstream looks OK  

Downstream there are too many Pre RS & worse Post RS errors, that is a concern if the numbers are still rising.

[Grabos]

Any idea what could be causing this? Should I book an engineer to look at my hub? 

[Client62]

Are the Error numbers still rising, if they are call 0800 561 0061 to check for a known fault in your street.