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WiFi down Newcastle

WiFi constantly dropping. Did all the usual troubleshooting is anyone else having this problem. As aways virgin media says there's no issues when clearly there is as lots of reports on down detected. Getting fed up of virgin media so I'm glad I'm out of contract! WiFi has been awful for 2 years now and today it's dropping every second! 

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Re: WiFi down Newcastle

Hi Dredd 

 

Thanks for getting in touch with us. 

 

Can you confirm if you are still having issues with the service? 

 

Can you confirm what has been advised thus far? 

 

Kind regards 

Chris. 

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Very Insightful Person
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Re: WiFi down Newcastle

post above says nothing - maybe better to ask a few questions rather than punting it back to the OP

so is it wifi only thats the problem - do you have any wired devices - if so do they disconnect at the same time as the wifi - if that does happen what do the lights on the hub do - if you only have wifi again what do the lights on the hub do when it drops

post some levels from the hub

log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labeled - upstream - downstream

if its an earlier hub button is top right and turned off smart wifi

have you split the wifi bands

____________________

Tony
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