@KateStu wrote:
Thanks for your response though. So is this community forum for members of the community to fox virgin media’s issues? I’m not sure I’m understanding this...
Yes, this is a community forum where members, most of whom will be other Virgin Media customers, can share knowledge and information to help one another. It supplements VM's customer services. Many members are knowledgeable individuals who are volunteering to help out and give advice. They may not even have VM services, but know stuff relevant to them. They don't work for Virgin. Some VM staff will also be on these forums and may take issues away to investigate/help.
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I know a bit about Wi-Fi, Telecoms, and TV as I used to do it for a living but I'm not perfect so don't beat me up... If you make things you make mistakes!