You've encountered the notorious Intel Atom bug.
https://www.ispreview.co.uk/index.php/2018/08/intel-coughs-to-puma-cpu-flaw-that-hit-virgin-media-hu...
VM should not be supplying the Hub 3 to anyone. Once the bug hits you, there's no way out and a replacement Hub 3 will do the same. Check the forum on the word "ATOM".
Not everyone gets this issue - it's down to what the Hub has to do at any one time.
You'll now go through weeks of pain on this one unless the Forum Team are able to get a Hub 4 for you - they've never yet succeeded (I'm willing to be corrected) and I don't even think they've ever tried as that level of diagnosis is not in their remit.
The Consumer Rights Act 2015 gives you rights and these are referred to in in your contract with VM. (Extract below).
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Your rights under Consumer Law and Regulation– See Sections R.11 to R.12 • You also have rights and remedies that apply in addition to any of the rights we give you under this agreement. Some of these rights are contained in the Consumer Rights Act 2015. For example, under that Act if we have not exercised reasonable care and skill in providing the services to you or where the goods or digital content provided to you are faulty or do not match their description, then you have the right to ask us to fix a problem (where this is possible) or to receive a reduction in price. • If you experience a delay in the activation or repair, or a missed appointment by one of our technicians for your Virgin Phone (fixed line) or Virgin Broadband service, you may be entitled to credits under the Virgin Media Automatic Compensation Scheme available to view at https://www.virginmedia.com/help/automatic-compensation • For more details on your rights as a consumer please visit the Citizens Advice website at www.citizensadvice.org.uk
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You have been supplied with faulty goods (that can be proved) and VM are unable to privide the contracted service. Your best bet is to phone VM RETENTIONS (someone here will tell you how to get to them). Tell them your story as I've interpreted it and ask them for a Hub 4 or Hub 5 or you'll terminate your contract on the basis of VM's breach. They'll try and fight you.
In that case, go through the repair request motions - you never know the tech may only have a Hub 4 on his van - and if you don't get satisfaction write a formal letter terminating your contract on grounds of breach by VM.
As ever, consider taking legal advice. This bug won't go away. All Hub 3';s are liable to the event you've suffered.
Sorry.
https://www.ispreview.co.uk/index.php/2018/08/intel-coughs-to-puma-cpu-flaw-that-hit-virgin-media-hu...
VM should not be supplying the Hub 3 to anyone. Once the bug hits you, there's no way out and a replacement Hub 3 will do the same. Check the forum on the word "ATOM".
Not everyone gets this issue - it's down to what the Hub has to do at any one time.
You'll now go through weeks of pain on this one unless the Forum Team are able to get a Hub 4 for you - they've never yet succeeded (I'm willing to be corrected) and I don't even think they've ever tried as that level of diagnosis is not in their remit.
The Consumer Rights Act 2015 gives you rights and these are referred to in in your contract with VM. (Extract below).
--------------------------------------------------------------------------
Your rights under Consumer Law and Regulation– See Sections R.11 to R.12 • You also have rights and remedies that apply in addition to any of the rights we give you under this agreement. Some of these rights are contained in the Consumer Rights Act 2015. For example, under that Act if we have not exercised reasonable care and skill in providing the services to you or where the goods or digital content provided to you are faulty or do not match their description, then you have the right to ask us to fix a problem (where this is possible) or to receive a reduction in price. • If you experience a delay in the activation or repair, or a missed appointment by one of our technicians for your Virgin Phone (fixed line) or Virgin Broadband service, you may be entitled to credits under the Virgin Media Automatic Compensation Scheme available to view at https://www.virginmedia.com/help/automatic-compensation • For more details on your rights as a consumer please visit the Citizens Advice website at www.citizensadvice.org.uk
----------------------------------------------------------------------------------
You have been supplied with faulty goods (that can be proved) and VM are unable to privide the contracted service. Your best bet is to phone VM RETENTIONS (someone here will tell you how to get to them). Tell them your story as I've interpreted it and ask them for a Hub 4 or Hub 5 or you'll terminate your contract on the basis of VM's breach. They'll try and fight you.
In that case, go through the repair request motions - you never know the tech may only have a Hub 4 on his van - and if you don't get satisfaction write a formal letter terminating your contract on grounds of breach by VM.
As ever, consider taking legal advice. This bug won't go away. All Hub 3';s are liable to the event you've suffered.
Sorry.
@Megan_L wrote:Hi MattK11,
Thanks for posting this issue with your connection on our forums, I am sorry if it's been causing some frustration for you.
I have already taken the time to look at your services on my side and have not found any major issues that could explain the symptoms you're describing.
However, I would recommend performing a Pin hole reset of the Hub in an attempt to resolve any unfound issues. Do this by holding a pen in the reset hole on the back of the Hub for 30 seconds. This will reboot the Hub and reset all Hub settings to default. If you have made any changes to the Hub's wireless settings you may need to reconnect your wireless devices to the Hub as the WiFi settings will now be back to default.
Our diagnostics on your home network and Hub have not found any issues that could account for connection drop-outs. This means that the issues are most likely due to the equipment being used in the home.
All of the available checks have been performed on our network, however, you can also view the service status in your area by visiting our Service Status page ✔❌
Additionally, it is beneficial to reboot both your Hub and devices occasionally to help maintain a healthy network connection.
Please let us know whether this helps your Hub's performance.
Thanks,
Megan_L
For heaven’s sake: THIS IS THE INTEL ATOM BUG THAT PLAGUES THE HUB 3. The evidence is in the network logs and all the other threads that raise this topic.
Adduxi’s suggestion will defo fix the ATOM problem because the Hub 3 only has to chuck stuff out to a router where the work is done.
But that doesn’t excuse VM for failing to provide a Hub 4 to afflicted users. And that the FT are instructed to swerve this issue is scandalous.
