Dont ever cancel the DD it will end up with you speaking to the debt collection agent not VM
My SH2 is that age too and because I have it in Modem mode with my own wireless equipment, my wifi is rock solid. If you think yours is faulty call in and report it.
Call it in on 150 (VM Phone) or 0345 454 1111 (any other phone) and see what they say when they test the connection. Calling at 08.00 midweek (09.00 Sun) is the best time to get through quickly. Following options 1,1,4,4 often gets picked up quicker as they believe you are call ing to cancel the contract.
You can also text them on 07533 051809 include account name/number and what the issue is – replies usually take longer.
A VM person should pick this up here and respond, but it can a week or more for them to get here.
--------------------
John
--------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.