Virgin Media Community

[Kayobrie]

Hello

We have a Hub3 which just seems to disconnect from the Internet and take ages to reconnect or in the case right now, not reconnect at all. 

The lights on the hub have been changing, but most of the time the white power light is on.

At the moment when I am trying to connect to the WiFi on my phone and our computer it says WiFi connected but no Internet access. 

Can someone help me by telling me what this means and how I can connect to the Internet please?

Thank you

[tehwolf]

On the computer, can you confirm that you have a valid IP address? (actually on either device, but it's probably easier on the computer).

If you're running windows - click on the wifi icon in the system tray, select the wifi network and click properties - then scroll to the bottom of the page that pops up - it should show the detail there - should be something like 192.168.0.x

[Kayobrie]

Hello 

Since writing this post the hub lights keep changing and occasionally we get back on and are able to use the internet.

Right now the power light is flashing green and the WiFi light is solid green.

The IP address on Windows on my laptop is showing the following:

IPv4 address 192.168.0.11

IPv4 DNS servers 192.168.0.1

Thank you for your help.