Having an issue with some wireless devices saying they are connected but have no internet access whilst having a mostly full signal. for instance, my phone and pc will both be on wifi in the same room, but my pc will say no internet access whilst my phone is working.
I have both wired and wireless devices, with the wires devices remaining consistently connected to the internet.
This has happened to laptops and smart TV. The only solution has been to reset the router though this is becoming more frequent.
I have spoken to customer services as well as tried the self diagnostics numerous times but an issue is never identified as well as performing a reset of the router twice.
It appears that others have had similar issues on this forum and resolved with a hub replacement.
So the hub is therefore issuing correct replies to the PC's DHCP request.
Other than checking the Hubs downstrean and upstrean connections I dont have any good news for you.
The DOCSIS connection over the co-ax is not my forte. Im sure you have seen several people posting their statistics . Could you see if you can do that.
If you browse to 192.168.1.1 wait for the hubs welcome screen to come up. At the bottom of the screen under the Red Box there is an option for network statistics.
It would assist others if you could paiste them in this thread. They are long and go off the bottom of the screen. To be able to cut all the data I think you have to enter the Admin password which is on the bottom of the hub on a white labeland log into the hub. There is a basic menu which you should navigate without issue.