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WiFi connected, but no internet access

Hello,

My Google Pixel 4 is connected to my virgin Wi-Fi with a good signal but has been completely unable to get internet access for a few days now (having previously never had any problems with the Wi-Fi). Another device on Wi-Fi (an Xbox) was also having issues and said it was a DHCP server issue) but that is now working. My laptop and partners Iphone are working just fine.

I have done all the forgetting/reconnecting, resets, reboots, turned off my Wi-Fi booster, spoken and live chatted to virgin for help but they sent me on to gadget rescue after turning it off and on again didn't work - and I don't particularly want to sign up to 6 months of paid gadget support for what is probably quite a normal issue.

The only similar post to this was resolved by somebody coming to replace the hub so I couldn't find any assistance on here. Anything anyone can suggest would be greatly appreciated ❤️ 

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Alessandro Volta
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Re: WiFi connected, but no internet access

Try a 60 second pinhole reset on the hub 


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Re: WiFi connected, but no internet access

Hey,

I just tried this and unfortunately it has had no effect 😞

Thanks anyway.


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Re: WiFi connected, but no internet access

Thanks for you post Skengman, and a very warm welcome to you!

 

Can you tell me if you're attempting to connect the Google Pixal 4 on the 2.4 GHz or 5GHz band? It may be worth trying to connect this on an alternative band if possible to see if this can maintain a stronger and more stable connection.

 

I've also been able to identify that we're currently having an issue with High Utilisation in your local area that was recognised on 09/06 and is estimated to be fixed on 19/06 - were you made aware of this on the call?

 

With High Utilisation or an Outage in place, it's very difficult for our faults team to diagnose and/or resolve connection issues

 

Kindest regards,

 

David_Bn

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Re: WiFi connected, but no internet access

Hello there,


Why thank you. A lovely community of helpful people on here.

I sorted it by resetting all of my wifi and bluetooth settings through the device advanced settings which worked (not sure why just forgetting the networks didn't work).

I wasn't made aware of this on the call but thanks for letting me know.

Thank you for your recommendations though.

All the best 😀

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Re: WiFi connected, but no internet access

Hi Skengman,

 

That's great news. I'm happy to hear you managed to resolve the issue.

 

If there's anything else you need just let us know.

 

Hope you have a great weekend and enjoy the rest of your day 🙂

 

Kind regards,

 

Beth