on 11-11-2020 23:38
I've noticed recently that many people calling me on my Samsung S10 don't even get a ringing tone or get through to voicemail, it just hangs up immediately. It happens about 3 times out of 4 incoming calls. It only happens when I have WiFi Calling turned on and WiFi connected. It doesn't seem as bad if the incoming call is from another Virgin mobile. I've spent 6 hours communicating with Virgin tech help and even tried changing the sim but still as bad as ever. I have caring responsibility and need reliable incoming calls. HELP!
Answered! Go to Answer
on 14-11-2020 11:46
Posting in the Mobile forum is a good start
on 06-04-2021 16:03
Hi Tenspeed,
My apologies if I have made you feel this way - I will also pop you over a PM so I can gather some more information so this issue can get looked into further.
Thanks,
Beth
on 14-11-2020 11:18
on 14-11-2020 11:46
Posting in the Mobile forum is a good start
on 14-11-2020 12:14
Yesterday i noticed another problem with WiFi calling. When calling a merchant through WiFi Calling, every time i got put through their internal phone system from reception to sales i got cut off. When I turned of WiFi calling it works fine.
on 14-11-2020 12:17
Wi-Fi calling is just another gimmick that works when it wants to. I've not heard of anyone have anything good to say about it.
on 09-03-2021 21:28
Hi, I am having the exact same problem. 3 out of 4 calls do not connect when wifi calling is enabled. Has anyone got a solution? Thanks
on 10-03-2021 09:00
Unfortunately I haven't had a single explanation for these problems, let alone a solution. I've just given up on this service.
on 10-03-2021 13:47
Hi both,
I'm sorry to hear you are having an issue with using the WiFi calling feature on your devices.
There isn't much support we can provide for this however this link here should help: WiFi calling > Having trouble making WiFi Calls? There is also a Need more help? section right at the bottom.
Let us know if that helps.
Thanks,
on 11-03-2021 07:10
Thanks Kath, I've read the page you pointed to. Is this a new page? And are you implying that there has been an improvement in the wifi-calling service recently?
None of the problems suggested in the advice given on that page apply to me re overloaded hub, weak signal, etc.
Best Wishes
on 11-03-2021 08:48
Hi Kath, thanks for sending the link to the page. 4G calling will work great if you have a 4G signal.
The problem is when you do not have any signal hence need wifi calling to make/receive calls. It is so frustrating that other network providers wifi calling works perfectly. I am sure you can appreciate having 3 out of 4 incoming calls fail to connect is unacceptable.
If you have any other advice that would be appreciated.
Thank you.