Virgin Media Community

[Johnmck5662]

Wi-Fi booster has stopped working and has no lights on it. How can I order a replacement?

[jbrennand]

Call it in as a fault in the usual way.

Also see here...

https://www.virginmedia.com/help/wifi-max

[John_GS]

Hi @Johnmck5662 

Thanks for posting and welcome to the community. Sorry to hear of your Booster not working. 

Thank you to jbrennand as always for the helpful advice which I can see from the system check that you have followed and ordered a Pod.

This should arrive in a few days.

There are a few requirements for the Pods to work, please see below;

• The Hub must be in 'Router Mode' and not have been changed to 'Modem Mode'
• Channel Optimisation must be left on
• The SSIDs must be the same and broadcast enabled
• The SSID must be password protected
• The Passphrases of the SSIDs must match
Let us know how you get on with the Pod or if any further assistance is needed.

Best wishes.