Welcome to the Community Forums! Thank you for your first post.
I'm sorry to hear you've been having some issues with your broadband/WiFi service recently. I've been able to find your account and can see that there are some issues affecting your downstream channels which will require an engineer visit to put right.
I'll pop you over a PM so I can take some more details and get this arranged for you.
Please check out the purple envelope for a message from me.
Hi, i am having the same issue possibly since Wednesday when I lost my internet connection due to the storm.
only realised an hour ago since I received a note from EE to advise I have used all my months worth of data in just over 2 days (watch a lot of youtube / Netflix on my phone)
I have noticed none of my devices can access wifi but works through a wired connection can someone advise what I can do I cant seem to access the hub itself I am just getting a constant attempt to connect then an Authentication error.
just as an update my TV and kindle only work via wifi so its pretty urgent.
Having WiFi authentication issues again. Tried router reset with power and pinhole, tried typing in the code multiple times (how much fun that is with just up, down, left and right to control typing). As with the last few times it has happened, guess I will have to leave it until it decides it is authorised. Just what I need, a wi-fi service with an attitude.