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chrisakak9
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WiFi authentication issues

Is anyone else having WiFi authentication issues (currently using a super hub 3 in the LS12 Area)

Virgin have confirmed that this is an issue in my area but this is not listed in the service status checker and as such is not a recorded outage.

from what I can find online (using my O2 data!) this is a UK wide issue as this is being reported by a fair amount of people down south.

not only does this leave me without Internet it also leaves me with no internal network. 

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japitts
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Re: WiFi authentication issues

If you genuinely have a WiFi-issue, that's little to do with your Virgin broadband, and everything to do with your specific router.

Any broadband fault should be listed on the automated status line - 0800 5610061.

But what's the actual problem you have - you've not said?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Beth_G
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Re: WiFi authentication issues

Hi chrisakak9,

 

Welcome to the Community Forums! Thank you for your first post.

 

I'm sorry to hear you've been having some issues with your broadband/WiFi service recently. I've been able to find your account and can see that there are some issues affecting your downstream channels which will require an engineer visit to put right.

 

I'll pop you over a PM so I can take some more details and get this arranged for you.

 

Please check out the purple envelope for a message from me.

 

Beth

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Beth_G
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Re: WiFi authentication issues

Just let me know once you've received it 🙂

Beth

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lotharmat
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Re: WiFi authentication issues

But only as a Private message!! - Don't put your address in this thread!!



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Hub 3 - Modem Mode - TP-Link Archer C7

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