WiFi and WiFi pods

[chromen]

I’ve got a 1 GB connection with VM 5 hub. . WiFi in two rooms is regularly less than 20Mbps. Will WiFi Pods help and am I eligible for them?

 Thanks 

[jbrennand · Accepted solution]

Yes you are eligible... see this,,,,

To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless and poor value “boosters”). However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. VM Wifi is now “guaranteed” to 30 Mbps/room it’s now called… Wifi Max
See if anything in here helps….

https://www.virginmedia.com/wifi-max

You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you. If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible - you are - it is clearly stated on the webpage.

If not free to you… you will be charged £8/month for up to 3 pods (note - BT charge £10/mo for their whole home wifi solution). It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option.

If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point, (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3).

£40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. Spend more for additional advanced“features” - if required.

[chromen]

Thank you for your very helpful response. I think I’ll wait for a VM person to respond. I’ve always found trying to contact an appropriate person a nightmare. 

[jbrennand]

Do the scan on the Connect App as that will be a "fast in" to getting the first Pod - they only send them one at a time with a time gap of a week or two .

[David_Bn]

Thanks for your post @chromen, and welcome back to our Community Forums!

Can you please confirm if you have since been able to run a scan in your property on the Connect App, as suggested by @jbrennan, to see if the area of your property is identified as a black spot?

Kindest regards,

David_Bn

[chromen]

Hi

Thanks for the prompt response. I’ve added a UniFi AC Pro access point over the weekend and this has improved things dramatically. I will no longer need the WiFi pods. 
Thanks to all on the forum who responded and offered advice. 

[jpeg1]

Good move. 

[David_Bn]

Thanks for the update @chromen, and I'm pleased to hear that you've been able to find a suitable solution to resolve this matter.

Do feel free to come back to our Community Forums, if you experience any further faults with the services,

Kindest regards,

David_Bn