Virgin Media Community

[SteveHind]

Has anyone managed to order a wifi pod recently? I have been redirected all over the place from customer services to technical support to the Virgin Connect app. The app says I have 2 poor areas but doesn't allow me to order a pod. Talked to Customer services on the phone said they couldn't order me one and pointed me at the Virgin Connect app. Talked to Customer Support via WebChat but they passed me to Technical support via webchat but then managed to lose my chat session after talking about how to improve my signal.

Has anyone had any luck?

[jbrennand]

See if there is any help here - have you tried their phone numbers and whatsspp

VM Wifi is now “guaranteed” to 20 Mbps/room it’s now called… Wifi Max
See if anything in here helps….

https://www.virginmedia.com/help/wifi-max

You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you.

[David_Bn]

Thanks for your post on our Community Forums @SteveHind, and welcome back to our Community Forums!

Sorry to hear of the difficulty you've faced when trying to order a Wi-Fi pod. 

I understand that you have since been able to speak to our team.

Can you please confirm if a Wi-Fi pod has now been ordered for you?

Kindest regards,

David_Bn

[SteveHind]

Finally managed to get through via webchat. Took much too long and was way too convoluted for what should have been a simple request. WiFi pod arrived this morning.