cancel
Showing results for 
Search instead for 
Did you mean: 

WiFi Pods to boost wifi

SamBooth89
Joining in

Hi, I'm a volt customer and downloaded the Virgin Media Connect app to test my Wifi as my daughter complains of the Internet dropping constantly. She's right, it does have a major blackspot.

Tried scanning in the app as protocol suggested, but in both my children's bedrooms, there are blackspots so the test drops out, loses connectivity and fails. It's extremely frustrating as there's no option on the app to sort this. All I need is a WiFi pod to boost upstairs. Please can someone from the Virgin team contact me and sort?

Thank you.

3 REPLIES 3

Ashleigh_C
Forum Team
Forum Team

Hi there @SamBooth89 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue and thank you again for posting. Can I ask if you are on a volt or Gig1 package with us? 

SamBooth89
Joining in

Hi, thank you for the reply. 

I am on the M250 volt speed boost

Thank you @SamBooth89 

I can see now you did mention this is the first post so I am so sorry for missing that. 

I'm going to pop you a private message to discuss this, please keep an eye out for the envelope at the top of your screen alerting you to a new message.