Virgin Media Community

[vannylu]

My package has been upgraded and was told I would get 3 WiFi pods but no sign so I assume I have to order them somehow, but how?

[Adduxi]

Pods need ordered via the VM Connect app. Once a black spot has been identified, the app will allow you to order a Pod. 

[vannylu]

Hmmm thanks for that but that isn't quite how the conversation went. Not ideal when the Connect app only occasionally decides to recognise the hub. And when I do get it to work there is no option available to order pods so I assume a 'poor' signal is not good enough to be called a blackspot.

[Adduxi · Accepted solution]

Yes, the Connect app is a bit "flakey" shall we say?

I don't know how it decides when a Pod is necessary as I don't use the app.  I supply my own kit and run the Hub in modem mode as it's better for my sanity ...

[vannylu]

Thanks. That was my original plan then they offered me these so perhaps I'll go back to plan A!

[Ilyas_Y]

Hey @vannylu, thanks for reaching out to us and a warm welcome to the Virgin Media forums. 😞

I'm sorry to hear about the troubles you are having whilst trying to order out a Wi-Fi pod.
If you'd like, we can order one from here, let us know and we'll get the ball rolling.

Kind regards,
Ilyas..

[vannylu]

Hi, yes that would be great thanks

[Adri_G]

Hey vannylu, thanks for confirming this.

To be able to help out with your Pod order, I will need to send you a private message here shortly.

Please, check the top right-hand side of our page to find a purple envelope.
Click on this and you'll see my message.