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WiFi Pods consistently going offline

Dinger
Dialled in

Hi, I currently have a Hub 3 with 3 x WiFi pods.  Practically every day the pods go offline and have to be rebooted.  Totally affecting my work programme.  What causes this.  I’m on a top package.

 

1 ACCEPTED SOLUTION

Accepted Solutions

John_GS
Forum Team
Forum Team

Hi @Dinger 

Thanks for posting and welcome back to the community. I am sorry to hear of the issues with the WiFi Pods. I have done a diagnostic and no issues are showing and there's no issues with the power levels.

There are a few requirements for the Pods to work with our Hubs. You can view these below: 
• The Hub must be in 'Router Mode' and not have been changed to 'Modem Mode'
• Channel Optimisation must be left on
• The SSIDs must be the same and broadcast enabled
• The SSID must be password protected
• The Passphrases of the SSIDs must match

As long as all of the above points are all met then the Pod should automatically connect to your Hub's WiFi and begin broadcasting. The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home. This link will help though if you do have any issues 👉 https://www.virginmedia.com/help/setup/intelligentwifipod

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

See where this Helpful Answer was posted

1 REPLY 1

John_GS
Forum Team
Forum Team

Hi @Dinger 

Thanks for posting and welcome back to the community. I am sorry to hear of the issues with the WiFi Pods. I have done a diagnostic and no issues are showing and there's no issues with the power levels.

There are a few requirements for the Pods to work with our Hubs. You can view these below: 
• The Hub must be in 'Router Mode' and not have been changed to 'Modem Mode'
• Channel Optimisation must be left on
• The SSIDs must be the same and broadcast enabled
• The SSID must be password protected
• The Passphrases of the SSIDs must match

As long as all of the above points are all met then the Pod should automatically connect to your Hub's WiFi and begin broadcasting. The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home. This link will help though if you do have any issues 👉 https://www.virginmedia.com/help/setup/intelligentwifipod

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill