cancel
Showing results for 
Search instead for 
Did you mean: 

WiFi Pods and volt- help ordering

cwoodings
Joining in

I have downloaded the VM Connect app and am getting really poor speeds in some of our rooms. I have tried to opt in to WiFi max as we have Volt as per the help article, but it keeps prompting me to change my package and signing up for a new contract. Even the app tells me it is still being updated and to order a pod by logging in to My Virgin Media. Please help! 

3 REPLIES 3

Sal243
Joining in

I feel your pain, it’s an absolute joke!

Ashleigh_C
Forum Team
Forum Team

Hi there @cwoodings 

Thank you so much for your post and I am so sorry that you have faced this issue with the connect app.

I'd be happy to take a closer look into this with you via a PM and I will pop one across now so we can hopefully get this resolved. 

Please keep an eye out for the envelope at the top of your screen alerting you to a new message.

 

Ashleigh_C
Forum Team
Forum Team

Thank you for chatting with me via the PM @cwoodings and I am glad we have been able to get that ordered for you. 

Any issues at all please do let me know and I'll be happy to take a look, and @Sal243 I have popped you a message on another thread where I will do all I can to help as well.