on 22-07-2021 12:40
Good afternoon,
I've been having real intermittent issues with my WiFi the past few weeks. I'm on the 600mpbs bundle, yet performing speed checks (both with an ethernet cable and wirelessly) provides wildly varying results. Some days it's fantastic, others it's sub 30mpbs. An engineer visited today and of course everything was fine, though last night I was completely unable to stream a single TV show. My entertainment equipment is in the next room over from my router and whilst this has been fine for the past 6 months, it is only recently it has become unusable. The engineer told me to request WiFi pods for the living room, as he believes this will solve the issue (though it seems quite separate from the varying speed issue to me!) Unfortunately I can't find anywhere to order the pods. The website says unavailable, but on Twitter I was advised to call tech support who sent me back to the initial unavailable site.
Would somebody be able to advise (on either issue!)
Many thanks, and I hope this made sense!
Answered! Go to Answer
on 22-07-2021 13:07
on 22-07-2021 13:07
on 22-07-2021 14:09
Hi John,
Thank for your reply, I am on the Ultimate Oomph so the monthly cost doesn't apply to me fortunately. Could you direct to me someone who can order the pods for me, as the link I'm following keeps informing me that they aren't available. The Twitter team has assured me that they are however, so I'm in a bit of a limbo!
Cheers,
Gavin
on 22-07-2021 14:12
on 25-07-2021 14:36
Hi GavBrad, thanks for your post.
Sorry to hear you've had some issues getting hold of a WiFi Pod. The usual process is to speak with tech support on 150/ 0345 454 1111, however we can order the first pod for you if that'something you still need help with - just look out for my PM (the purple envelope) and I'll get that sorted.
Tom